Was it worth the savings?

My in-laws bought 2 recliners from JC Penney's with their friend's employee discount.  The chairs were originally $1200 each but they only paid $500 each for them.  However, I don't see that as a "deal" considering JC Penney's doesn't even deliver, so they had to drive out there to pick them up and get them into the house themselves and unpack them.  What a hassle.  I personally don't see that as a deal.  If we were to ever buy furniture, it would be from a place that delivers! 

Anyway, they have the recliners in the house and the first thing they start whining about is how big the recliners are!  They didn't realize how big they were in their living room, considering they bought the smallest ones in the store.  The next morning, my MIL informs me that they decided that they want to return the recliners because it hurts their backs.  LOL  So yeah, it's not really a deal, is it?  You go pick it up, unpack it, put it together and now you have to take it apart and take it back to the store to return them!!!  My MIL also said that the next time they buy furniture, they are going to get it from a place that delivers.  DUH!  What a brilliant idea!